WSQ FAQ

FREQUENTLY ASKED
QUESTIONS

REGISTRATION

Individual Registration

Please register via the respective course pages.

Corporate Group Registration

Please download the bulk registration template here and email it to admin@allhearts.com.sg.

To support your learning with All Hearts, you may be eligible for up to 80% funding if you are a Singaporean / Permanent Resident (PR) and up to 90% funding if you are a Singaporean aged 40 years and above under the SkillsFuture Mid-Career Enhanced Subsidy (MCES).

You may also be eligible to utilise SkillsFuture Credit (SFC) to offset your course fees.

Absentee Payroll is also applicable to all employed learners.

3. What if I do not meet the entry requirement for English Language proficiency?

If you do not meet the requirements for English Language proficiencies as required by the programme that you are applying for, you are advised to take the Workplace Literacy (WPL) – Computer Adaptive Test (CAT) and secure the ES WSQ WPL qualification for listening, speaking, reading and writing modalities. Please click here for more information.

You may also provide other documented evidences of your proficiency in English and / or be required to attend an interview with All Hearts to ascertain your suitability for the programme.

Payment

1. How do I make payment to confirm my registration?

Payments may be made through either of the following:

Paynow to UEN: 201703757Z001
Interbank GIRO / Bank Transfer – Please credit fees to UOB, Bank Code 7375 Branch Code 446, Account Number 358-357-153-1. Please email the payment details including representative’s name, contact number and course title to admin@allhearts.com.sg.
Cheque – Payable to “ALL HEARTS PTE LTD”. The cheque may be submitted or mailed to our office at 1 Commonwealth Lane, #06-01, One Commonwealth, Singapore 149544. Please write the invoice number at the back of the cheque.

Self-Sponsored

If you intend to use your SkillsFuture Credit (SFC) to offset the course fees, please submit your claim via the SkillsFuture Portal here.

Company-Sponsored

Organisations sponsoring their employees will be invoiced at the end of the registration process.

2. Can I use my SkillsFuture Credit (SFC) to offset the course fees?

Only self-sponsored applicants can use their SFC to offset the course fees of SFC-eligible courses offered by AllHearts.

Please note that the $500 Additional SFC (Mid-Career Support) available from 1 October 2020 is not be applicable for AllHearts courses as our courses currently do not fall under the ‘Career Transition Programmes’ category.

3. How can I claim my SkillsFuture Credit to offset the course fees?

Please refer to the step-by-step guide here.

Please note the submission period for your SFC claim via MySkillsFuture needs to be within 60 days before the course start date (date inclusive).

If you’re making partial course fee payment (SFC + cash), please pay the balance at the payment page or else your SFC application will be voided.

4. How can I obtain the invoice/receipt?

Invoice will be generated for all registrations. However, it will only be emailed to individual registrations or the company representative for corporate group registrations.

Payment receipt will be emailed to the paying party upon successful registration.

ENROLMENT

1. Is there an attendance requirement for All Hearts' WSQ courses?

You will need to meet the minimum attendance requirement of 75% for every class run.

All Hearts strongly encourages full attendance for all classes unless there are unforeseen circumstances, e.g. due to medical reasons where documentary proof can be provided.

2. I can’t meet the 75% attendance requirement; can I take the course on another date?

Yes, you may choose another date which best suits your availability. Please refer to the course run dates which will be published on our website and MySkillsFuture periodically.

3. Is there a replacement lesson when I miss a session?

There will be no replacement or make-up lesson for participants who have missed a session during a class run.

You will need to re-register for another class if you are unable to meet the attendance requirements.

ASSESSMENT

1. When will the assessments be conducted?

All assessment will be conducted within the duration of each class runs.

2. Am I still eligible for funding if I retake the course?

No, you would not be eligible for funding in the event you have to retake the course as funding is only applicable for your first enrolment.

POST-TRAINING ADMINISTRATION

1. When and how will I receive my certificate?

Upon completion of the required assessment(s) for the Statement of Attainment (SOA), you will be able to download the electronic certificates (e-Certs) from MySkillsFuture portal at www.myskillsfuture.sg after 4 to 6 weeks.

You can find the e-Certs in the ‘Certificates’ tab under the Skills Passport.

Please note that e-Certs are only generated for learners who have completed their programme on or after 01 July 2014.