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Attain a productive team culture, service excellence and broaden your customer base
Organisational Relationship Building
This course builds essential soft skills to foster inclusive relationships, strengthen team synergy, and drive organisational success.
Customer Behaviour Ananlysis
This course builds skills to analyse customer behaviour, assess needs, and enhance sales and relationships.
Customer Loyalty and Retention Strategy Formulation (level 4)
Learn to design loyalty programmes, build retention strategies, and turn customers into lasting brand advocates.
Service Excellence
This course develops the mindset and skills to deliver exceptional customer service, exceed expectations, and uphold organisational service standards.
Understanding and Interacting with People with Disabilities
This course equips participants with the skills and mindset to support persons with disabilities (PwDs) and foster an inclusive culture.
Design Thinking Practice
Develop practical design thinking skills to drive innovation, solve real-world challenges, and foster a creative culture.
Performing Effective Product Demonstration (level 1)
This course builds skills to confidently demonstrate products and engage customer both in retail and delivery settings.
Customer Relationship Management Operations
Enhance customer interaction and data management skills to drive stronger relationships, career growth, and business success.
Business Stakeholder Management (Level 3)
Gain practical skills in stakeholder communication, negotiation, and relationship-building to drive ethical, collaborative success.
Events Planning and Management (Retail Level 2)
Learn to plan, manage, and deliver impactful events with practical skills in budgeting, logistics, and execution.
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