In today’s customer-centric market, being more customer-focused and delivering top of line customer service is a significant performance differentiator for any organisation.
This course aims to equip you with the mindset for providing excellent customer service, as well as the skills and competencies to deliver a customer experience that delights and exceeds expectations. Through experiential class activities and interactive discussions, you will also learn to define and understand the various needs of your organisation’s customers, and how you can exemplify excellent customer service standards in accordance to your organisation’s guidelines.
Learners who fulfil all requirements will receive a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG).
At the end of this course, you will be able to:
Identify your individual role and importance in enhancing customer experience
Define the different types of customers and understand their needs, expectations, and requirements
Demonstrate the qualities and characteristics of a service professional who delivers excellent customer service
Create a positive customer experience by offering customized and personalized service that is aligned to the organisation guidelines