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Our Articles

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Hear from us and discover new perspectives on how to best work with and understand your customers, staff and more.

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What does it take to be a Customer Service Professional?

Ever thought that customer service just involves happy smiles and an upbeat attitude? Think again.
In this article, we share about the soft skills necessary to keeping one’s cool in tense situations and to excel in this field in the long run. Find out what it truly takes to leave your customers feeling satisfied.


Autism Awareness in Singapore: Breaking Stigmas and Myths

In recent years, Singapore has made significant strides in fostering an inclusive society where people with autism can thrive.
Let's explores the challenges faced by individuals with autism, their remarkable achievements, and the initiatives taken by Singapore to promote inclusion. Additionally, we will debunk some common myths and share facts to increase awareness about autism.

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How do I Analyse
Customer Behaviour?

You probably know your close friends and family by the back of your hand. You might have a rough gauge of what they’re thinking and what their next move might be. In such a situation, it would be easy for you to understand their behaviour. 
But it might not be the same case when it comes to your customers. Wouldn’t you love to be able to be able to do the same? 


What is WSQ?

Discover Workforce Skills Qualifications (WSQ), Singapore's national credential system, shaping a skilled workforce. WSQ trains, enhances, evaluates, and certifies competencies nationwide.
Learn the distinction between WSQ and SkillsFuture Singapore (SSG), exploring their unique roles in skills development. Uncover how WSQ empowers you.

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Is there Inclusion in Singapore?

Inclusion is a word that is often surfaces in our daily lives but have you ever wondered what exactly it entails?
We understand that championing for inclusion can be a task that feels quite ambiguous. Fret not! Hear from our resident inclusivity advocate on what you can do.

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Progressive Wages

In recent years, Singapore has been at the forefront of innovative labour policies aimed at addressing income inequality and enhancing the livelihoods of low-wage workers.
The Progressive Wage Mark, is a scheme to recognise firms that pay progressive wages to lower-wage workers. 

Read more to understand about Progressive Wage Mark and Progressive Wage Model.

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